AI Ticket Triage for Logistics
Impact: 62% of tickets auto-resolved, response time from 6h to 18 minutes.
The Challenge
Support team drowning in repetitive shipment-status questions and misrouted tickets.
Our Solution
AI agent reads tickets, fetches shipment context, drafts replies and routes the hard ones to the right human queue.
Why this project mattered
Logistics SaaS · ~12k tickets/month needed a dependable platform that could scale with fast-changing business needs while reducing manual effort and operational risk. This case study explains how Lexisora delivered a practical, maintainable system that matched the client’s real-world processes instead of forcing them to adapt to one-size-fits-all software.
The team used a clear structure for requirements, design, and delivery so the solution could evolve without introducing technical debt. By aligning the architecture to the domain, we reduced deployment risk and made future updates easier for the client’s operations team.
This story is not just about technology; it is about creating measurable business value. The impact was felt in faster decision-making, stronger user adoption, and a more reliable system that supports the client’s growth goals with confidence.
Project Details
- Client Profile
- Logistics SaaS · ~12k tickets/month
- Sector / Domain
- AI